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District Ombudsman
The Suwannee River Water Management District (District) Ombudsman is established according to Section 373.079(4)(a), Florida Statutes. The Ombudsman responds to inquiries and complaints about District operations, programs, policies, and procedures. The Ombudsman also assists the public with understanding District activities and actions. In addition, the Ombudsman will facilitate dispute resolutions interactions to mediate disagreements that the public may have with the District.

The Ombudsman provides the public with a point of contact for timely responses to inquiries and complaints. The Ombudsman works with District management and staff to address citizen concerns.

The Ombudsman is the District's citizen liaison, facilitating communication and providing accessible, responsive government.

The Ombudsman replies to inquiries and complaints only against the Suwannee River Water Management District. The Ombudsman does not have authority to change an agency finding or policy, or to bring legal actions. The Ombudsman does not investigate complaints against any other entity. The Ombudsman cannot intervene if the matter is in litigation and should not be contacted if you are represented by legal counsel.  The Ombudsman is a resource the public may use prior to the dispute escalating to the legal system.

Katie Kelly is the Suwannee River Water Management District's Ombudsman.

The responsibility of the Ombudsman is to help the public with complaints about the District and to mediate disputes the public may have with the District. The Ombudsman's telephone number is 386.362.1001 or 800.226.1066. The Ombudsman's mailing address is 9225 County Road 49, Live Oak, Florida 32060. The Ombudsman's email address is .

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone at the number provided above.